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Contact Centre Services

The most far-reaching way to stay in contact

Most companies today face the challenge of trying to reconcile higher service expectations with the ongoing need to constrain their costs. Gen-i’s Contact Centre solutions provide you with quick, easy, cost effective access to fully integrated contact centre technologies, delivered without the risk of a traditional contact management technology deployment.

Gen-i’s contact centre platforms deliver you advanced contact management anywhere you need it. By outsourcing with us, you gain the ability to respond quickly and accurately to changing business conditions.

Your business needs drive our solutions

As a provider of converged ICT services and telecommunications, we have leveraged our experience to develop a virtualised contact centre solution. This enterprise grade, Genesys/VoIP solution is deployed over the Internet with full security, providing you with a virtual enterprise call centre that you can use across multiple sites and business units.
Gen-i understands the challenges enterprises face in managing communications in an evolving competitive environment. Our extensive experience in deploying contact management technology includes deployments for some of Australia’s largest corporations.

Visible benefits for your business

Ideally suited to organisations looking for geographically distributed contact management across Australia, with follow the sun service, virtualised multi-site single view, universal reporting and distributed contacts anywhere
Ideal for organisations who would like to have home based agents
Easy low risk way to replace or update end of life technology with best of breed applications and platforms
Pay as you go allows you to easily manage cash flow
Deployed quickly and easily, with minimal risk
Fully managed technology allows you to focus on your core business and reduce costs

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