Frequently Asked Questions

What is Unified Messaging?
Unified messaging brings diverse messaging formats together into the email inbox to provide the user with a single unified view of all inbound messages.

What is Unified Communications?
Unified communications provides a single tool set for real time communications. Users can see if the person they need to communicate with is available and then, with a single click, choose to interact with them via IM, Voice or Video. 

What value does Gen-i add?
Gen-i has expertise in both traditional telephony and information technology.  These worlds are moving inexorably together.  Gen-i has the breadth of capability available to deliver the full end to end unified communications solution.

What’s the value of Unified Communications?
To best understand what the benefits of Unified Communications are to your business, Gen-i recommends piloting a UC solution.

Can we migrate from GroupWise version x to Exchange 2007?
Microsoft does not provide a native tool to migrate from GroupWise to Exchange 2007.  It is possible however to migrate from GroupWise to Exchange 2003 and then to Exchange 2007.  Gen-i prefers to use tools from Quest Software to enable a direct migration as this is typically quicker, less resource intensive and involves less risk.