Frequently Asked Questions

Who do I contact to get a quotation for a product solution?
That depends on where your organisation is physically located and whether you have previously worked with Gen-i. If you already have an assigned Account Manager, please contact them. Otherwise contact our nearest office or email us on:
procurement@gen-i.com.au

Melbourne
Ph: (03) 8414 3389 
Fax: (03) 8414 3320
Sydney
Ph: (02) 9009 9886 
Fax: (02) 9009 9901

How long does it take to receive the goods I have placed under my purchase order?
Typically goods are shipped the next day, assuming they are in stock and we receive your order before 12 noon. If the product is not in stock, orders can take 5 to 10 working days. If the manufacturer only stocks overseas, this lead time will naturally be longer. We will advise you as to when you can expect to receive the items ordered.

An ETA on items is typically provided on purchase orders as the items are allocated for shipment at that stage. Indicative ETAs are provided to our customers to allow them to plan for their projects.

What ICT product solutions can Gen-i assist me with?
Gen-i is able to address most of your ICT requirements within Australia and New Zealand. If for some reason we don’t have a product available, we will advise you on your alternatives.

Can I pay by credit card?
We do not provide credit card facilities at this stage however we are able to provide a credit facility for your organisation (once these have been authorised).

What are your payment terms?
Our payment terms are typically net 30 days from date of invoice.

What if I have ordered the incorrect products, can I return them?
Naturally that depends on what you’re looking to return and how long the goods have been on your site. In most cases, we can accept returned goods. These goods will attract a restocking fee and it is assumed that the goods have not been opened or used. The fee itself will vary depending upon the manufacturer’s terms and conditions.