Frequently Asked Questions

How stable is a hosted platform?
Leveraging AAPT’s infrastructure, Gen-i’s network hosted platforms are carrier grade solutions deployed and delivered from Gen-i carrier grade exchanges.

What do you mean by ‘no-risk deployments’?
Gen-i offers contact centre solutions that can be deployed for a fraction of the upfront cost of a traditional technology model without the commercial lock in.

What is a virtualised contact centre?
A virtualised contact centre allows you to have agents distributed across your enterprise or across the country, and to maintain a single view of your contact management. Calls and other contacts can be distributed to the agents best positioned to deal with the issue, no matter where they are physically located.

How do you deliver home based agents?
Gen-i can deliver virtualised contact centre technology anywhere there’s a phone and an internet connected computer. This allows your agents to work from home or wherever you need them.

How can I control my agents working at home?
Our technology provides tools that allow agents to work and communicate with each other, with you and with your customers wherever they are, with dedicated agent web portals online, training management and monitoring.