Gen-i will now provide trans-Tasman converged IT&T services to Norfolk under one single service agreement spanning three years. This extends the existing relationship between the two companies in Australia and New Zealand.
This deal follows a number of other business wins for Gen-i in Australia including a range of customer contract renewals as well as a variety of unified communications, virtualization and ICT management deals.
David Gregson, chief information officer for Norfolk, said, “Our successful telecommunications relationship with Gen-i has given us the confidence to expand our partnership to incorporate managed ICT services. Norfolk appointed Gen-i as a result of its proven track record, trans-Tasman capabilities and best-fit solution.
“The new services from Gen-i will deliver major benefits to our organisation including improved response times to IT issues and a positive impact on costs.”
Shane Quinn, head of sales and marketing, Gen-i, said, “This is a landmark win for Gen-i, providing trans-Tasman converged IT&T services under one single service umbrella. The Norfolk agreement demonstrates Gen-i’s commitment to providing clients with quality, converged solutions which are at the heart of our business model, and Gen-i’s continued focus on strengthening services and sustaining client relationships.”
Norfolk will transition from the incumbent service provider to the Gen-i managed ICT service in stages commencing immediately, with the full transfer completed by September.