Gen-i’s managed ICT solution aligns Trans-Tasman infrastructure with our client’s business drivers.

Challenge

Our long-standing client had grown to use numerous disparate core IT management systems, resulting in a less than optimal IT service & support delivery across its business units. The client wanted a new strategy that would give it a consolidated view, coupled with a structure that enabled IT issues to be resolved quickly and effectively.

Gen-i’s Solution

Extending the remit of the existing service management agreement from telecommunications to include IT, Gen-i worked with the client to develop a managed services solution across all elements of their enterprise in Australia and New Zealand. It featured a single point of contact for all service delivery and incident service requests.

Results

The new solution has resulted in a proactive and consistent service experience with a single point of contact. The support model has been simplified and provides a more agile version that is scalable for future growth. It incorporates continuous improvement disciplines and service level constructs to achieve both ongoing efficiency improvements and greater cost effectiveness.